People talk about their experiences of healthcare – in person and online.
We think that people might want to know what other people are saying about hospitals on social media. It could help them choose where they want to go for care. And it might also help hospitals understand how they can improve their services.
Using CrowdClinical, you can see what people are saying about all the hospitals we could find that are using Twitter. We’re working on building in new functionality, allowing you to compare and contrast between different hospitals.
In the mean time, we thought you might be interested in the hospitals and health systems that we think are getting social media right. The following tables show our top 10s from what we found on the CrowdClinical platform. We looked at all tweets from February 2015 to October 2015. It will be interesting to see how these lists change over time!
First up – followers on twitter. The simplest measure of social media success is how many people follow you. After all, you must surely have something interesting to say. Here’s our top 10:
Next, who is tweeting the most? Activity is not, per se, a good thing. But active engagement on twitter suggests a hospital is not just in listening mode, but is trying to use the platform to have conversations with their users. Here’s our top 10 for tweets sent:
Finally, who are patients most positive about? This table looks at the hospitals that had the most positive patient experience tweets sent to them. It uses the CloudClinical approach to automatically detect which tweets are about patient experience, and then uses our approach to allocate whether the sentiment was positive or negative. For this, we’ve restricted to hospitals that had more than 20 tweets we could find. So, here’s the top 10 for patient sentiment (1 good to -1 bad):