@dredcronin @UCLAHealth @HRSonline PS nice job with the twitter handle on your slide! Wish I would've gotten a snap of that 😉
I was grateful to be with the GLOBO team and all our partners who made this happen!@helloGLOBO @intermountain… https://t.co/dzppdMH72N
I'm at North Shore University Hospital - @northshorelij in Manhasset, NY https://t.co/IEJVJxnerB
If I end up being called then skip me, however my daughter’s time will not take more than 15 minutes.… https://t.co/ztcPtR58Jt
@VirginiaMason will not sign me in until I finish with my daughter which puts me to the end of the line... I’m alre… https://t.co/KRA1Lf3GPK
So I’m taking my daughter to the doctor @VirginiaMason her apt is @11:15 I also need to be seen and urgent care wait time is 40min...
@BeaumontHealth Help!!!! I have been struggling to get cpap supplies filled at beaumont home medical. Waited 3 we… https://t.co/ZBg76U2AUX
We LOVE the @AkronChildrens Child Life team and their awesome tablets. I'm not sure he has ever been more excited a… https://t.co/V5EmMfS0nZ
@DanaFarber Today, Dana-Farber's hospice advice moved my I-can-go-it-alone friend, and then my phone rang. Thank y… https://t.co/sThy5yxAMZ
@ChristHospital Can you please have someone contact me? Your customer service/billing is out of control. Just a got… https://t.co/nn2X7U3IMI
CrowdClinical is a site administered by HealthMap. We believe that the public should pay attention to what other people are tweeting about and posting on social media about the quality of healthcare they receive. CrowdClinical.com is a free dashboard that collects, aggregates and summarizes this information for a public audience in real-time. CrowdClincal should be considered to complement data from traditional reporting platforms.
In a recent BMJ publication, we have shown that Tweets describing patient experiences in hospitals cover a wide range of patient care aspects and can be identified using automated approaches. Moreover, hospital sentiment derived from these tweets correlates to established outcome metrics (e.g., 30-day hospital readmission rates). This novel data stream represents a potentially untapped indicator of quality, and may be valuable to patients, researchers, policy makers and hospital administrators.
CrowdClinical builds on the tools discussed in our BMJ publication, and uses a combination of supervised machine learning, natural language processing and manual curation to systematically identify and rate (e.g., determine sentiment) tweets discussing a patient's experience receiving health care. CrowdClinical began monitoring tweets on February 22, 2015 and continues to track patient experience discussion in real-time.
We take the security and confidentiality of your information seriously. We collect personal information such as, but not limited to, your Internet Protocol address. We reserve the right to use this information internally, including but not limited to research purposes, quality assurance purposes, but we will not sell, share, rent, or otherwise reveal this information to any third party except as required by law, or to address issues of noncompliance. We may share aggregate data with third parties in a manner that will not identify you.